The Silent Man: Our Policies
Effective Date: June 27, 2025
Issued by: The Silent Man Foundation
1. Privacy Policy
Overview
The Silent Man Podcast (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, use our services, or engage with our podcast or shop.
Information We Collect
- Personal Information
Name, email address, postal address, phone number (if provided), payment details (processed via third-party), user-generated content (e.g., comments, messages). - Technical Information
IP address, browser type, operating system, referral URLs, device information, and browsing activity through cookies and analytics. - Usage Data
Pages visited, podcast listens, interactions with emails or content, order history, and user preferences.
How We Use Your Data
- Deliver podcast content and updates
- Process store orders and provide customer support
- Respond to inquiries and feedback
- Send newsletters or marketing updates (with consent)
- Analyze and improve our website and services
- Maintain security and legal compliance
Data Sharing
We do not sell your data. We may share data with:
- Payment processors (Stripe, PayPal)
- Email marketing platforms (Mailchimp, Brevo)
- Analytics services (Google Analytics)
- Shipping or fulfillment partners
Data Protection
We implement industry-standard security (SSL encryption, server protection, limited data access). Despite this, no digital transmission is 100% secure.
Retention
We retain your data only as long as necessary for purposes outlined above or as required by law.
Your Rights
Under GDPR/CCPA, you may:
- Request access to your data
- Request correction or deletion
- Withdraw consent at any time
- Request data portability
- Lodge complaints with a data protection authority
2. Terms & Conditions
Introduction
By using our website, podcast, or store, you agree to these Terms & Conditions.
Acceptable Use
You agree to:
- Use our site only for lawful purposes
- Not misuse or hack the site
- Not reproduce or distribute our content without permission
Podcast Content
- Content may include personal stories, opinions, or professional insights
- We aim for accuracy but make no warranties of completeness or relevance for individual users
- The podcast is not a substitute for professional therapy or advice
Online Shop
- All prices are listed in USD
- Orders are processed securely via third-party providers
- Shipping delays may occur due to external factors
- You agree to provide accurate billing/shipping info
User Conduct
- You may not post hate speech, harassment, or spam
- You may not attempt to damage or disrupt the website
Account Termination
We reserve the right to terminate or block users who violate these terms.
3. Disclaimer
Content Disclaimer
The Silent Man Podcast is for informational and emotional support purposes only. It does not offer professional mental health diagnosis, medical advice, or therapeutic intervention.
If you are in crisis or experiencing a mental health emergency, please contact a licensed professional or reach out to emergency services.
Guest & Testimonial Disclaimer
Opinions shared by guests do not reflect the views of The Silent Man Foundation. Testimonials or listener feedback are subjective and not guaranteed outcomes.
Merchandise Disclaimer
Products are described as accurately as possible. Slight color or size variations may occur. The Silent Man Foundation is not liable for external manufacturing issues beyond our control.
4. Consent
By:
- Using our website
- Listening to our podcast
- Purchasing from our shop
- Submitting a contact form or subscribing to our email list
You acknowledge that you have read, understood, and agree to all policies including Privacy, Terms, Disclaimer, Cookies, and others listed herein.
5. Cookies Policy
What Are Cookies?
Cookies are small files stored on your device that help us enhance your browsing experience and understand how visitors interact with our content.
Types We Use
- Strictly Necessary Cookies: Site security, login, cart function
- Performance Cookies: Google Analytics and similar tools
- Marketing Cookies: Used for campaigns if consent is given
Managing Cookies
You may reject non-essential cookies through our cookie consent banner or through your browser settings.
6. Refunds, Returns, and Shipping Policy
Returns & Exchanges
- Returns accepted only for damaged or defective items
- Must be reported within 7 days of receiving the order
- Exchanges allowed if item is available in stock
Refunds
- Processed after inspection
- Applied to the original payment method
- Shipping costs non-refundable unless the fault is ours
Shipping Policy
- Products shipped within 5-7 business days
- We are not responsible for delays due to courier services or customs
7. Copyright & Intellectual Property
- All content including podcast episodes, branding, site design, logos, copy, and images are property of The Silent Man Foundation
- Unauthorized use, reproduction, or distribution is strictly prohibited
8. User-Generated Content Policy
- If you submit comments, stories, reviews, or testimonials, you grant us the right to display and use them across platforms
- We reserve the right to moderate or remove inappropriate content
9. Medical & Mental Health Notice
- The Silent Man Podcast does not offer therapy
- Always consult a licensed mental health professional for personal help
- Listening to the podcast or buying merchandise is not a substitute for treatment
10. Nonprofit & Donation Policy
As part of The Silent Man Foundation, a nonprofit organization:
- Donations and profits from merchandise help fund mental health awareness and storytelling initiatives
- We are transparent about where funds go and report annually
11. Affiliate Disclosure (If Applicable)
Some links shared in our blog, podcast descriptions, or social media may be affiliate links. We may earn a small commission if you purchase through them —
at no extra cost to you. These funds help support our mission.
12. Policy Updates and Changes
We reserve the right to modify, update, or change any part of our policies—including but not limited to our Privacy Policy, Terms & Conditions, Disclaimer, and other legal notices—at any time, without prior notice. Updates will be posted on this page with the revised “Effective Date.” We encourage users to review this page regularly to stay informed. Continued use of the website, podcast, or store after such changes constitutes your acknowledgment and agreement to the updated terms.
13. Contact & Complaints
If you have questions about these policies or need to report a problem, contact:
The Silent Man Foundation
Email: info@silentman.org
Website: https://shop.silentman.org/